Holiday times 12th Nov to 25th Nov.
Holiday times 12th Nov to 25th Nov.

WELCOME TO DEBZCRAFTS

Here you will find a wide range of sterling silver and fashion jewellery, plus a great array of gift ideas.Here are a few of the most asked questions and answers.If you do not find what you are looking for , please don't hesitate to contact me


How do I place an order online?

This is very straight forward, place any items you wish to order in your shopping cart.
When you are ready, please choose the correct delivery option for your area from the drop down list
You can then choose the checkout button or go straight to checkout with paypal.
If you go to checkout, choose your payment option. Ekm Pay, or  Paypal, ,
Fill in any required fields.then.....
Once payment has been completed , allow the browser to redirect you, if you close the browser too early, the payment will fail. If you have any problems,or something doesn't seem to work correctly, please contact me so I can help.

Can I place an order by post?

Yes you can, if you wish to , you can either order online and print off your order, if you choose the cheque  payment option. Or just send your order in with payment to the following address (making sure you enclose address details etc)
Debzcrafts
31 Chalet Hill
Bordon
Hants
GU35 0EF.
UK 

How much is the postage?
For small items such as jewellery, accessories, belts etc, For the UK,the postage starts at just £1.50 for 2nd class via Royal Mail and £1.95 for first class.
International orders are all sent tracked or signed for.
Most items over 1kg will be sent via courier.

Due to the rise in postal prices, a lot of the bulky or heavier items will be affected, but one postal cost will cover an order of many items up to a weight of 20kgs, so you can have lots of items for one postage price .
If you are unsure of any postage costs, you can add items to your basket and choose a delivery option, this will give you a postage price .
You can remove any unwanted items from your basket by clicking the little red cross.
Note : certain postcodes do incur extra charges, please contact me for more info.


How soon will I receive my order ?

All orders are processed in strict rotation, whether you choose first class or second class delivery, as this is the delivery service your order is sent on, once despatched (not the despatch service).
I aim to send out orders within 3 working days , but it is normally sooner.

What happens if I don't receive my order?

If your order has not been received then please contact me within 3o days of your order so we can try to resolve the situation.
Please check with your local post office to see if they have it.

Any refunds will be excluding delivery as the orders will have been sent with proof of postage.

I am an international customer, can I place an order?

Yes , you can, but please remember to choose your correct delivery option and also to make payment via paypal.
Note : recipients are responsible for any custom charges.

Do I need a Paypal Account to pay via Paypal?

No, you do not need a Paypal account, you just need to have a credit card and an email address.

Can I pay another way?

You can pay with a cheque or postal order( for orders by post) , made out to Debzcrafts. Or choose EKMpay..

I don't see what I am looking for? Can you help?

If I don't have what you are looking for, please contact me , as I may be able to source a product for you.

The product I would like is out of stock?

If a product is out of stock , you have the option of either emailing me direct to let you know when the product is back in stock , or in the product description, you can enter your email address, and you will be informed when the product is back in.

I have made a mistake/changed my mind, can I change my order?

If you contact me as soon as you can, then you can have your order changed to what you wish it to be
.

What happens if I decide I wish to return an item? 

If you wish to return an item, either because you have changed your mind or you don't think the item is suitable for the purpose you want, please contact me first. You will be responsible for any return postage and you can either have a credit note or a refund of the cost of the item excluding postage .The item must be in the same condition as received and in the original packaging. 

You are entitled to an offer of a refund if you have contacted me within 14 days of receiving your goods that you want to cancel. You then have another 14 days to return the goods once you have informed me.

You will be refunded within 14 days of  myself receiving the goods back. You do not have to provide a reason.



What if the item is damaged?

If , unfortunately, you receive a damaged item, please contact me as soon as possible and we can try to resolve the problem together. If possible please provide a photograph, so I can make a claim.

You are entitled to an offer of a refund if you have contacted me within 14 days of receiving your goods that you want to cancel. You then have another 14 days to return the goods once you have informed me.

You will be refunded within 14 days of  myself receiving the goods back.